Privacy Policy

Introduction

At Seen Agency, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or engage with us in any other way. By using our website and services, you agree to the practices described in this policy.

Seen Agency is committed to complying with the UK’s General Data Protection Regulation (GDPR) and other relevant privacy laws. This Privacy Policy outlines your rights regarding the collection and processing of your personal data.

1. Who We Are

Seen Agency is a social media marketing agency based in the United Kingdom. Our business operates to provide professional social media marketing and related services to individuals and companies.

2. Information We Collect

We may collect and process the following types of personal data about you:

• Personal Identification Information: Name, email address, phone number, company name (if applicable), job title.
• Technical Data: IP address, browser type, device type, and usage data collected through cookies (for more information on cookies, see our Cookie Policy).
• Service Data: Information you provide when you inquire about or use our services, including project details, feedback, and communications.

3. How We Collect Your Information

We collect personal data in the following ways:

• Directly from You: When you fill out forms on our website, sign up for our newsletter, request a quote, or engage with us via email or phone.
• Automatically: When you visit our website, we collect certain technical data automatically through cookies and similar technologies.
• Third Parties: We may receive personal data from third-party services that you use (e.g., social media platforms), if you interact with our brand through those platforms.

4. How We Use Your Information

We use the information we collect in the following ways:

• To provide, manage, and improve our services.
• To communicate with you, including responding to inquiries and sending relevant marketing materials (with your consent).
• To analyse and improve the performance of our website and online presence.
• To fulfil legal obligations and protect our legal rights.

We will not use your personal data for purposes other than those outlined in this Privacy Policy unless we obtain your consent to do so.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given us consent to process your personal data (e.g., subscribing to our newsletter).
• Contractual Necessity: To perform services or enter into a contract with you.
• Legitimate Interests: To pursue our legitimate business interests, such as improving our website, providing customer support, or marketing our services.
• Legal Obligation: Where we are required to process your data to comply with legal requirements.

6. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with the following types of third parties:

• Service Providers: We may share your data with third-party providers who assist us with running our business (e.g., hosting providers, email marketing platforms).
• Legal and Regulatory Authorities: If required by law, we may disclose your personal data to authorities or to protect our legal rights.
• Business Partners: If we collaborate with business partners for specific services or promotions, we may share information necessary to fulfil the services.

7. International Transfers

We do not routinely transfer personal data outside of the UK. If we do transfer your data to countries outside of the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, in compliance with UK data protection law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. This may include retaining your data for marketing, legal, and accounting purposes.

9. Your Rights

As a data subject, you have the following rights under data protection law:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data (in certain circumstances).
• Right to Restriction of Processing: You can ask us to limit how we process your data (in certain circumstances).
• Right to Object: You can object to us processing your personal data (in certain circumstances).
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format (if applicable).
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details below. If you feel that your privacy rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

10. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, provide social media features, and analyse traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

For more information on the cookies we use, please refer to our Cookie Policy.

11. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Seen Agency
Email: hello@seenagency.co.uk
Address: 124 City Rd, London, EC1V 2NX

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